Shipping policy

Order Processing

At KovePaws, we work closely with trusted manufacturing partners to ensure fast and reliable fulfillment.
All orders are processed within 1–3 business days after your purchase is completed. Once your order is processed, it will be shipped to your address.

Shipping Times

Estimated shipping times:

• 7-13 business days

Please note: These timeframes are estimates and not guaranteed. External factors such as logistics delays, weather, holiday seasons or other, may affect delivery times.

Order Tracking

As soon as your order ships, you will receive a tracking number by email.
Tracking information may take 1–3 business days to update in the system.

Shipping Costs

We offer free premium shipping on all orders. 

Incorrect Address

Please ensure your shipping information is correct.
KovePaws is not responsible for failed deliveries due to incorrect or incomplete address details provided during checkout.

Lost or Delayed Packages

If your order is significantly delayed or appears lost in transit, please contact us at support@kovepaws.com and we will assist you immediately.
If the carrier confirms your package as lost, we will offer a free replacement or full refund.

Pre-Orders or High-Demand Periods

During peak seasons or product restocks, processing or shipping times may be slightly longer. We appreciate your patience during these periods.