FAQ

  • When will my order be shipped?

It takes 1-3 business days to prepare and ship your order. 

  • How long will it take to receive my order?

Usually the shipping takes 7-12 business days. This can vary depending on the time of the year, holidays etc. To keep an eye on your order, you can use your order number to track it.

  • Can I change my shipping address?

There is a small window where you can change the shipping address. If your order hasn’t been prepared or shipped yet, please contact our customer service with the order number and the correct shipping address. We will do everything we can to change the address.

  • Can I modify/cancel my order?

There is a very limited time in which you can modify or cancel your order. Please reach out to our customer service with the order number. We will do everything possible to modify or cancel your order. 

  • How much does shipping cost?

We use a FREE PREMIUM SHIPPING method on ALL orders. 

  • How do I track my order?

You can click HERE to track your order.

  • How to use a discount code?

Using a discount code is simple. At checkout, you find a box where you can add the code. Simply confirm the code and you’ll see that the discount will be applied to your order. 

  • What payment methods do you accept?

We accept various payment methods. PayPal, AMEX, Apple Pay, Shop Pay, Google Pay, Mastercard, Visa, Bancontact, IDEAL

  • What information do I need to check out?

We offer an easy, fast and secure checkout process. Enter your shipping information and payment method, then place your order to successfully place your order.

  • How do I return the order?

We offer a 30-day money back guarantee from the date when the order is delivered. Please contact support@kovepaws.com to start the return process.

  • What if the product is damaged or not the one I ordered?

We’re sorry to hear that this happened to you. You can contact our customer service: support@kovepaws.com. They will solve this problem for you. 

  • How do I contact the customer service?

You can email us at support@kovepaws.com or click at the “contact us” form on our website to leave a message. We will get back to you as soon as possible.

  • What are the customer service hours?

We want to provide you with the best service possible, that means we do not have standard office hours. We are available 24/7 and try to get back to you within 12 hours of your request.

  • What is your privacy policy?

Your privacy is important to us. You can read it HERE